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Terms and Conditions

These terms and conditions apply to all courses booked with us, The Guilds Education Solutions Limited (a company registered in the UK with registration number 12629687 referred to in these terms and conditions as “The Guilds”).


If you place a booking with The Guilds, and The Guilds accepts that booking, these terms and conditions will form a legally binding agreement between you and The Guilds.


These terms apply to you whether you are booking a course for yourself or on behalf of one or more other people (such as a relative or your employees or contractors). Where these terms refer to “you”, this means the person who is placing the booking, whether or not you are the person attending the course. Where these terms refer to the “Student”, this means the person or people who will be attending the course, whether that is you or a person you are booking on behalf of.


If you are booking a course for yourself, you must comply with all of the obligations set out in the terms and conditions, whether they refer to “you” or the “Student”. If you are booking on behalf of one or more other people, you must comply with the obligations which refer to “you” and you must ensure that the person or people you are booking on behalf of comply with all the obligations that refer to the “Student”..


1 Placing a booking


1.1 If you wish to book a place on one of The Guilds courses, you may do so either via its website, by phone or in person. Provided that there is an available place on the course, we will it will email the course confirmation letter to you as confirmation of your booking (or, if you do not provide an email address, send it to you by post). The confirmation letter contains detailed information regarding the course qualifications, start dates, payment information, balance information if applicable and venue. Please read it carefully.


1.2 Acceptance of a booking by The Guilds does not constitute enrolment on the selected course. Once your booking has been accepted, The Guilds will assess the information provided with your booking and consider whether it believes the Student is eligible to be enrolled on the course and whether the course is otherwise appropriate for the Student. To enable it to make this assessment, The Guilds may require the Student to undertake an interview or testing process (whether by telephone or otherwise) before confirming enrolment. The Guilds reserves the right to refuse enrolment on the course for any reason.


1.3 If The Guilds declines to enrol the Student for any reason or if, after accepting the Student’s enrolment The Guilds subsequently discovers information which gives it reasonable grounds to believe that the course is not appropriate for the Student for any reason, The Guilds may cancel the booking and will notify you accordingly. Where this happens then, unless the reason for the cancellation was your non-compliance with the terms (including, where you are booking on behalf of someone else, your failure to ensure that the Student complies with the obligations applicable to him/her) The Guilds will give you a full refund of any sums you have already paid.


1.4 Whilst The Guilds will take all reasonable steps to make courses as inclusive as possible, it is essential that you are aware of the following:

  • 1.4.1 all courses are delivered in English;

  • 1.4.2 workshops and assessments require a reasonable level of physical fitness and health; and

  • 1.4.3 electrical work is heavily regulated and, if not properly performed, potentially dangerous, and therefore The Guilds courses are designed for (and only suitable for) individuals intending to use the skills developed in the course of their trade.


1.5 By placing a booking you confirm that the Student can understand spoken English and write and read proficiently in English, has a reasonable level of physical fitness and health and is either already working in the electrical industry or is intending to enter the industry. If you have any doubt as to whether the Student meets these requirements you should discuss any issues with The Guilds before placing the booking (and, in the case of any issues with fitness or health, seek a professional opinion from a qualified medical expert).


1.6 The Guilds accepts no liability for any adverse consequences arising from a Student’s participation in a course which arose as a result of the Student not meeting the eligibility requirements described in term 1.5.


2 Payment of Fees


2.1 All course fees are to be paid as per the invoiced instructions


2.2 Balance payments can be made by cash, credit/debit card or BACS transfer, over the phone or in person.


2.3 The Guilds may, in its entire discretion, accept payment in instalments (whether weekly or otherwise), although reserves the right to demand payment in full of any outstanding balance due at any time.


2.4 If paying by instalments, payment must be made as per terms and instructions invoiced


2.5 All amounts are expressed inclusive of VAT unless otherwise stated.


3 Non-payment of fees

Failure to pay course fees in full by the due date may, in The Guilds sole discretion, result in the Student being unable to sit the course, any exam or submission of works.


4 Course Content

All course content will be sent to you by email (or, if you do not provide an email address, by post). Copyright in all course materials is owned or licensed by The Guilds. Copying, adaptation or other use without the written permission of The Guilds is strictly prohibited.


5 Course Changes


5.1 Should you wish to make any date changes to courses or any course package modules, you will be charged an administration fee of £85. All course change requests must be made with a signed letter. Course moves will be made at the discretion of The Guilds and can only be made once.


5.2 Course moves can only be made if there are more than 21 days before the Course Registration Date. Less than 21 days’ notice before the course commences it will be too late make course changes due to the City & Guilds enrolment, registration fees, exam scheduling procedures, class and tutor allocation which will have taken place.


5.3 The Guilds will not move the course if it is one of the exceptions listed at term 5.4 below or if the Course Registration Date is 21 days or less from the date your letter is received.


5.4 The City & Guilds 2396 Level 4 course, once booked, cannot be moved (whatever the reason), due to the City & Guilds enrolment and scheduling procedures which take place a number of weeks prior to the examination date (as once the final registration and exam scheduling has taken place the Student will not be able to be move from the course and examination list).


5.5 It is your responsibility to provide the right details about the Student at the time of booking. Should you need to amend a name or date of birth after the initial booking has been made, you will incur an administration charge of £50. You will also need to provide proof of this in the form of some formal identification (passport / driving licence / birth certificate).


6 Cancellation


6.1 Provided that you book more than 21 days in advance of the Course Registration Date, you will be entitled to a “cooling off period”.


6.2 If you wish to cancel under The Guilds cooling off period arrangement, you must cancel by the earlier of the following dates:

  • 6.2.1 14 days from the date on which you placed your booking; and

  • 6.2.2 22 days before the Course Registration Date.

This means that your cooling off period will normally be 14 days from the date of your booking, but you will not get the full 14 days if you placed your booking fewer than 36 days before the Course Registration Date, and you will not get any cooling off period if you booked 21 days or fewer before the Course Registration Date. This is because The Guilds needs to confirm details as to who will be attending the course at least 21 days before the Course Registration Date.


6.3 If you cancel during the cooling off period, you will receive a full refund, minus an administration fee of £85.


6.4 If you cancel after your cooling off period has expired, but more than 21 days before the Course Registration Date, you will not be entitled to any refund of your deposit but you will not have to pay the balance and, if you have paid the balance before you cancelled you will be entitled to a refund of the difference between the total you paid and the deposit.


6.5 If you cancel 21 days or fewer before the Course Registration Date you will still be required to pay The Guilds the full amount for the course, including any balance payment. If you have not paid the full amount at the time you cancel you must immediately pay the balance to The Guilds.


6.6 Once paid, a deposit is non-transferrable and non-refundable except:

  • 6.6.1 if you need to make a change to the booking, you may be able to do this as described in term 5; and

  • 6.6.2 if you wish to cancel the booking during the cooling off period you can receive a refund of the deposit (minus the administration fee) as described in term 6.3 above.


6.7 Online courses are not eligible for the 14 day cooling off period. If the system has been accessed then no refund shall apply.


7 Absences

7.1 Once a course has been commenced, the Student must attend at all sessions necessary to complete the course (once a course has been started, it cannot be completed at a later date). You will not be entitled to any refund for any absence.


7.2 In the event of extreme weather conditions, The Guilds will ensure it is able to provide a full service by using a number of contingencies. The Student must place ahead to ensure he/she is able to attend and, subject to term 7.3, The Guilds will not be responsible (nor required to issue any refund or offer any alternative course dates) as a result of the Student not attending due to extreme weather conditions such as heavy snow, strong winds, flooding or public transport disruptions / cancellations.


7.3 The Guilds will review each absence and any reasons given for that absence. If the reason why the Student was unable to attend was due to exceptional circumstances then The Guilds may, in its discretion, offer a new date. Whether or not circumstances shall be deemed “exceptional” shall be at the sole discretion of The Guilds. You may be asked for supporting documents to prove the exceptional circumstances alleged. Please note that a new date cannot be offered, in any circumstances whatsoever, for C&G 2396 courses, for the reasons sent out at term 5.4 above.


8 Liability – Please Read Carefully


8.1 subject to term 8.3 below:


8.1.1 The Guilds total aggregate liability in respect of all causes of action arising out of or in connection with your booking and/or the student’s participation in the course (whether for breach of contract, strict liability, tort (including negligence), misrepresentation or otherwise) shall not exceed the fee paid by you for the course;


8.1.2 The Guilds shall not be liable for any claim to the extent that it relates to loss of profits, goodwill, business opportunity or anticipated savings, injury to reputation, wasted management time or indirect, consequential or special loss or damage regardless of the form of action, whether in contract, tort (including, but not limited to, negligence) or strict liability or otherwise howsoever arising and regardless of whether The Guilds knew or had reason to know of the possibility of the loss or damage in question; and


8.1.3 If you are booking on behalf of another person (you are not the student yourself), you acknowledge and agree that any claim that is brought against The Guilds for its failure or default must be brought by you, not the student, and that if, despite this, the student brings a claim against The Guilds (whether in contract, tort (including, but not limited to, negligence) or strict liability or otherwise) you will indemnify The Guilds against all losses, damages, claims, costs and expenses (including legal expenses) that it suffers or incurs as a result of that claim, including any amount that may be awarded to the student.


8.2 The express terms of this agreement are in lieu of all warranties, conditions, terms, undertakings and obligations implied by statute, common law, custom, trade usage, course of dealing or otherwise, all of which are hereby excluded to the fullest extent permitted by law.


8.3 nothing in this agreement shall limit or exclude The Guilds liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, and/or for any other loss or damage the exclusion or limitation of which is prohibited by English law.


9 Disclaimer Regarding Advice Given


9.1 All advice given regarding career paths, abilities to join registration bodies, qualification advice or other career opportunities is correct at the point of enquiry. This may be subject to change and is beyond the control of The Guilds. The Guilds and our associates cannot be held responsible for changes to other organisations’ joining requirements or qualification pre-requisites. No refunds will be issued in the event of changes mentioned above.


9.2 Any opinions expressed by the course tutor represent his/her own views and not necessarily those of The Guilds and The Guilds shall have no responsibility for them.


10 No Guarantee of Success


Completion of the course does not guarantee the Student’s competence to perform work or ability to gain employment in the relevant field and The Guilds makes no representation, warranty or guarantee as to such competence or ability. In undertaking any work, the Student must take care to ensure that the work is within his/her competence and seek further instruction or supervision, if necessary. Any statement made to you by The Guilds or its staff regarding the likelihood of obtaining employment and/or the Student’s potential earnings shall be treated as a matter of opinion and not a representation and shall be non-binding.


11 General Booking Note


11.1 The Guilds reserves the right to alter booking arrangements if necessary and has the right to refuse any booking application, at its sole discretion.


11.2 The course qualification route booked is the correct route at the time of booking. Qualification routes are subject to change. Should any changes be made by the awarding bodies to qualifications, The Guilds will endeavour to change the qualification route; however, The Guilds will not be liable to you in any way as a result of such changes. Changes of this nature may affect the duration and cost of the course, which you accept by placing your booking.


11.3 All training must be completed within one year from the date of booking.


11.4 The Guilds cannot be held responsible for accommodation. Any information provided is to assist in your search for accommodation. You are responsible for your own booking and payment.


12 Compliance with The Guilds Rules


12.1 The Student must observe The Guilds rules (as notified to you and/or the Student in writing or by any other means from time to time).


12.2 The Guilds may cancel the Student’s enrolment without reimbursement of fees if the Student commits a serious or repeated breach of the enrolment terms or The Guilds rules or is guilty of gross misconduct (as assessed at The Guilds discretion).


13 Data Protection – Please Read Carefully

13.1 Any telephone calls may be recorded by The Guilds for administrative or training purposes (which you consent to). If you ask or allow the Student to call The Guilds directly then you must notify the Student of this policy.


13.2 A copy of The Guilds privacy notice should have been provided to you with these terms and conditions. If you have not received a copy, please contact The Guilds who will be happy to provide a copy.


13.3 The Guilds privacy notice describes what type of personal data it may hold about you (and, if you are booking on behalf of someone else, the Student), how it will use that personal data and your (and, where applicable, the Student’s) rights in respect of that privacy notice. You must read the privacy notice carefully and let The Guilds know if you have any questions.


13.4 If you are booking on behalf of someone else you agree that you will either:


  • 13.4.1 provide The Guilds with the Student’s contact details and ask it to send a copy of the privacy notice directly to the Student; or

  • 13.4.2 give the Student a copy of the privacy notice, explain its purpose and ask the Student to read it.


You agree to indemnify The Guilds against all losses, damages, claims, costs and expenses (including legal expenses) that it suffers or incurs as a result of your failure to comply with this term 14.4, including any regulatory fines or penalties and any claims brought by the Student against The Guilds.


14 General


14.1 Assessments and examinations are governed by the accrediting body and The Guilds accepts no liability for them. The cost of any re-sits shall be borne by you. Exams are supplied to The Guilds by the accrediting body. The Guilds will not be liable for any costs or compensation sought by the Student if for any reason the accrediting body is unable to supply the exam in digital or paper format on the expected date.


14.2 Additional Time in Exams: Please note that in some circumstances additional time can be given for exams providing you can submit evidence (must be a psychological report). This will need to be submitted at least one month before the start of the course in order for the accreditation body to grant approval. The decision to grant additional time is made solely by the accreditation body.

14.3 Photographic ID: The Guilds require that the Student to provide photographic ID. As such please ensure the Student brings a passport or driving licence with him/her when he/she attend the course.


14.4 You must complete all payments and the Student must successfully complete the course prior to issue of your certification.


14.5 Any complaint about the course should be notified to the Centre Manager at the address contained in the enrolment form. All complaints must be made in writing.


14.6 Any notice to be given by either party to the other may be properly given by posting it to the address of the other party shown on the enrolment form or to such other address as the other party shall have notified in writing as its address for service of notices.


14.7 If for any reason any of these terms or part of any one of these terms is found by a court of law to be illegal, invalid or unenforceable, then that term or part of that term shall be amended to the minimum extent necessary to make it legal, valid and enforceable and the remaining terms and (if applicable) part of term shall remain in full force notwithstanding the amendment made.


14.8 These terms and conditions (including any associated non-contractual disputes or claims) shall be subject to English law and any disputes arising under or in connection with these terms and conditions, if not capable of resolution between the parties, shall be subject to the exclusive jurisdiction of the English courts.

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