top of page

Frequently Asked Questions 

  • What type of learning do you offer?
    We offer three main options but this varies from course to course, E-Learning, Virtual or Classroom based.
  • Do I have to do all my training consecutively or can I split up the courses?
    Our courses run on a modular basis and you can start each course back to back if you wish or take a break between them.
  • How long do I have to complete my course?
    The general maximum registration is around 18 months but it can differ from course to course, please speak with us directly if you have any concerns about going over.
  • Do I need to bring my own tools?
    No, we provide all the necessary tools and materials to undertake your training. You may want to bring your own tools for practice or to work at your own speed.
  • What are the course start and finish times?
    Monday to Friday Start 9.00 A.M. Finish 4.30 P.M. however this can vary.
  • What books are needed and how do I order them?
    If you click on the books tab on the course page it will show you what books you require, we have direct links to amazon on our website where you can purchase the books for the most cost effective prices. We will also send you a book list when you book your course. We do stock books in centre but can not guarantee stock unless paid for in advance.
  • When will I get my exam results?
    All online exams you will find out your results straight away, for written papers and other assessments if can take a few weeks.
  • What is the usual pass rate for attending students?
    We have some of the highest pass rates in the UK there are on average 90% + and on some courses such as 18th edition where pass rates are 98%.
  • When can I start the course?
    Courses start throughout the year, we do not follow the traditional school or university academic year (no summer holidays for us). E-Learning courses can be started at anytime.
  • How can I pay for my course?
    We offer a range of flexible payment plans for learners, to pay as you progress through our courses. Payments can be made via our website or our preferred method of BACs (Bank Transfer).
  • How do I pay for my training course?
    We accept all major credit /debit cards and bank transfers via BACS and CHAPS is our preferred method, there are also various pay as you go, and funding options. Visit our paying for your course page for more info.
  • Any Additional Costs?
    Our prices include VAT and your exams fees where applicable. The only extra costs would be course books. Additional exam attempts may be chargeable.
  • Where is the Centre?
    Our center is Nottingham based, but with the E-Learning and virtual Class options we offer, we have learners across the UK, including Scotland, Wales and Northern Ireland. See our full address in the website footer.
  • Can I visit the Centre?
    Yes, we are happy to show you round and discuss your learning and options with you in person. Please call us to arrange your date/time slot.
  • Can I park at the Centre?
    Yes, we have free onsite parking.
  • Do I need any prior Experience or Qualifications?
    Some of our courses require experience, but each course is different. You can see more information on each course page. If you are a beginner and don’t know where to start click here.
  • When will I get my certificates?
    Generally certificates takes 6-8 weeks from completion to get your certificate to you. This can involve quality checking and verification processes. We are also dependent upon the awarding body City and Guilds to generate your certificates.
  • Will I receive a qualification?
    Yes all of our City & Guilds courses will lead to a qualifications.
  • Will my qualifications be recognised?
    Yes City & Guilds courses are industry recognised qualifications in the UK.
bottom of page